Malkia Prive (“Dessous Interdits”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our website, how we use it, and the choices available to you.
1. Information we collect
We may collect the following categories of information:
Account & identity information
- Name, email address, and password when you register or sign in;
- Profile details you choose to provide.
Order & transaction information
- Delivery and billing addresses, phone number, and order history;
- Products purchased, payment method selected, and order status;
- Guest checkout details when you place an order without an account.
Shopping activity
- Items added to your cart or saved to favorites;
- Product reviews and ratings you submit;
- Return requests and related correspondence.
Technical & usage information
- IP address, browser type, device information, and pages visited;
- Session data, cookies, and similar technologies that help us operate and improve the site;
- Language preference (for example, English or Swahili).
Marketing preferences
- Email address provided for newsletters or promotional updates;
- Your choices regarding marketing communications and opt-out requests.
2. How we use your information
We use personal information to:
- Process and fulfil orders, including delivery and click & collect;
- Manage your account, addresses, and order history;
- Communicate order confirmations, delivery updates, and customer support responses;
- Process returns, refunds, and product reviews;
- Improve our website, product range, and shopping experience;
- Detect and prevent fraud, abuse, and security incidents;
- Comply with legal obligations and enforce our Terms of Use.
3. Marketing communications
With your consent, we may send promotional emails or SMS messages about new products, sales, and special offers. You can opt out at any time by:
- Unchecking promotional options at checkout;
- Using the unsubscribe link in marketing emails;
- Contacting us to withdraw consent.
Even if you opt out of marketing, we may still send transactional messages related to your orders and account.
4. How we share information
We do not sell your personal information. We may share data only when necessary:
- Service providers — delivery partners, payment processors, hosting providers, and IT support who process data on our behalf under confidentiality obligations;
- Store locations — when you choose click & collect or in-store pickup;
- Legal requirements — when required by law, court order, or to protect our rights, customers, or the public;
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
5. Cookies & similar technologies
We use cookies and session storage to keep you signed in, remember your cart and favorites, store language preferences, and understand how visitors use our site. You can control cookies through your browser settings, but disabling certain cookies may limit site functionality such as checkout or account access.
6. Data retention
We retain personal information only as long as needed for the purposes described in this policy, including fulfilling orders, maintaining account records, resolving disputes, and meeting legal or accounting requirements. Order and transaction records may be kept for a longer period where required by law.
7. Data security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights & choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your account or certain personal data, subject to legal exceptions;
- Object to or restrict certain processing activities;
- Withdraw consent for marketing at any time.
To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.
9. Children’s privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.
10. International users
Our services are primarily operated for customers in Tanzania. If you access the site from outside Tanzania, your information may be processed in locations where our servers or service providers operate, subject to appropriate safeguards.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Material changes will be posted on this page. We encourage you to review this policy periodically.
12. Contact us
For privacy-related questions, requests, or complaints, please contact us. We will respond within a reasonable timeframe.
Please also read our Terms of Use, which govern your use of our website and services.